We ship worldwide
All packages are shipped out from our factory in Croatia.
Depending on the size of your package we can ship by DHL or by UPS
- Once the product is made, we will send it by DHL. The product will take about 3-5 working days to arrive . This is for smaller signs than 47 inch (120cm)
Total delivery time can be from 5-8 working days
For sings that are longer than 47 inch (120cm) we ship out by UPS so it may delivery day is from 10-15 working days
Total delivery time can be from 15-25 days
Subject to stock availability. We try to maintain accurate stock counts on our
website, but occasionally, there may be a stock discrepancy, and we will not
be able to fulfill all of your items at the time of purchase. In this instance, we will
fulfill the available products, and contact you about whether you would
prefer to wait for the back ordered item to be restocked, or if you would prefer for us
to process a refund.
- Shipping Costs
- Dispatch Time
Orders are usually dispatched within 2 business days of completion.
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
- Change Of Delivery Address
We are able to complete change of delivery address requests
any time before the order has been dispatched.
- P.O. Box Shipping
Make Neon Sign will ship to P.O. box addresses using postal services only. We
are unable to offer couriers service to these locations.
- Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
- Out of stock items
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once are restocked.
- Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
- Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country, and Make Neon Sign
encourage you to be aware of these potential costs before placing an order with
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Make Neon Sign at the customers expense,The cost of the initial shipping will not be refunded.
- Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org
RISK OF LOSS
All items purchased from makeneonsign.com are made according to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier
Import duties, taxes and charges are not included in the item price or shipping charges.These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.