We ship worldwide
All packages are shipped out from our factory in Croatia.
We send out all packages by DHL express
- Once the product is made, we will send it by DHL. The product will take about 3-5 working days to arrive .
Total delivery time can be from 5-8 working days
- Shipping Costs
- Shipping Insurance
- Dispatch Time
Orders are usually dispatched within 1-2 business days of completion of the sign.
Our Factory operates on Monday - Friday during standard business hours, except
on national holidays at which time the Factory will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
- Change Of Delivery Address
We are able to complete change of delivery address requests
any time before the order has been dispatched.
- Military Address Shipping
We are able to ship to military addresses using DHL. We are unable to offer
this service using courier services.
- Out of stock items
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once are restocked.
- Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
- Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country, and Make Neon Sign
encourage you to be aware of these potential costs before placing an order with
If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Make Neon Sign at the customers expense,The cost of the initial shipping will not be refunded.
- Customer service
For all customer service enquiries, please email us at email@example.com
FOR UNITED STATES AND EUROPEAN UNION there will be NO Duties & Taxes fees !
NOTE: Countries outside United States and EUROPEAN UNION
Import duties, taxes and charges are not included in the item price .These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.